Question 1

What is LetzGoBuy?

Accepted Answer

LetzGoBuy is a global shopping agent that purchases products from Chinese e-commerce platforms (Taobao, 1688, JD.com, Weidian) on your behalf. We handle payment, quality inspection, warehousing for up to 90 days free, and international shipping to 200+ countries. Service fee starts at just 3%.

Question 2

How do I create an account?

Accepted Answer

Click "Sign Up" at the top right corner. Register with your email or sign in via Google/Facebook. Registration is free and takes less than 1 minute.

Question 3

How do I search for products?

Accepted Answer

Search by keywords in the search bar, paste a direct product link from Taobao/1688/JD.com, or use our image search feature. Our system automatically extracts product details, photos, and pricing.

Question 4

How do I place an order?

Accepted Answer

Add products to your cart, proceed to checkout, select your payment method (PayPal, Credit Card, or Alipay), and confirm. Our team purchases items from the seller within 1-3 business days.

Question 5

What payment methods do you accept?

Accepted Answer

We accept PayPal (with buyer protection), Credit/Debit Cards (Visa, Mastercard, Amex), and Alipay. All payments are processed through encrypted, secure channels.

Question 6

How much is the service fee?

Accepted Answer

Service fee starts at 3% of the product price (minimum $1 per item). This covers purchasing, quality inspection, photography, and up to 90 days free warehouse storage.

Question 7

How long does shipping take?

Accepted Answer

Standard: 7-15 business days. Express: 3-7 business days. Economy: 15-30 business days. Total from order to delivery is typically 8-30 days depending on method and destination.

Question 8

How much does shipping cost?

Accepted Answer

Costs depend on weight, dimensions, destination, and method. Use our Shipping Calculator for an instant estimate. Consolidating items into one shipment saves 30-50% on shipping.

Question 9

Can I track my order?

Accepted Answer

Yes. You receive a tracking number by email after shipping. Track all orders in real-time via your account dashboard under "My Orders" and "My Parcels".

Question 10

Do you offer consolidated shipping?

Accepted Answer

Yes. We combine items from different sellers into one shipment at our warehouse, saving you 30-50% compared to shipping each item separately.

Question 11

Do you inspect products before shipping?

Accepted Answer

Yes. Every item undergoes a 5-point quality inspection: visual check, order verification, functionality test, measurement check, and packaging review. You can request photos before shipping.

Question 12

What is your return policy?

Accepted Answer

Items not yet shipped can be returned to the seller. For shipped items, contact support within 7 days of delivery with photos for a resolution (refund or replacement).

Question 13

How do I request a refund?

Accepted Answer

Contact our support team through the Help Center or email support@letzgobuy.com with your order ID and photos of the issue. We respond within 24 hours.

Question 14

How do I change my password?

Accepted Answer

Go to Settings > Security in your account dashboard. Click "Change Password", enter your current and new password, and save.

Question 15

How do I use a referral code?

Accepted Answer

Enter the referral code during registration or in Settings > Referral. You and your referrer both receive bonus credits.

Question 16

Are there any hidden fees?

Accepted Answer

No. You pay only: product price + service fee (from 3%) + shipping fee. No hidden charges. Use our Shipping Calculator and Fee Estimator for transparent pricing.

Question 17

How do I estimate total cost?

Accepted Answer

Use our Shipping Calculator page to get an instant estimate. Enter the product weight and destination country to see shipping costs. Add the 3% service fee to calculate your total.

Question 18

Is warehouse storage really free?

Accepted Answer

Yes. We offer up to 90 days of free warehouse storage. After 90 days, a small daily storage fee applies. This gives you time to accumulate items and consolidate shipments.

Help Center

Getting Started

Ordering & Payment

Shipping & Delivery

Quality & Returns

Account & Security

Fees & Calculator

Still need help?